Enjoy the entertainment — within your limits. Use 123app's responsible gaming tools and policies to keep your gaming experience happy and in control.
Online betting and gaming is entertainment — when enjoyed in a controlled way, it's genuinely fun. But without boundaries, it can lead to personal, family, and financial problems. 123app understands this deeply, which is why responsible gaming is a core part of who we are.
Thousands of members across Bangladesh enjoy 123app every day. We want every member to maintain a healthy, balanced approach to gaming. That's why we've introduced multiple protective tools and policies to help you stay in control at all times.
Responsible gaming means knowing when to play, how much time and money to spend, and when to take a break. 123app is here to actively support you in making those decisions.
Our responsible gaming policy is built on three core pillars. First, prevention — raising awareness before problems develop. Second, tools — providing the technology to help you stay in control. Third, support — ensuring quick access to help when things go wrong.
Setting a clear budget is the single most effective step toward responsible gaming. On 123app, you can set daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately, but increasing one requires a 7-day waiting period — so decisions made in the heat of the moment don't override your better judgment.
Only bet money you can afford to lose — money that won't affect your daily life if it's gone. Never use funds meant for rent, food, your children's education, or other essential expenses.
Read through the questions below. If you find yourself answering "yes" to more than one, consider reaching out for support.
Are you spending more than your set budget?
Trying to win back what you've lost?
Hiding your gaming from family or friends?
Do you feel restless or irritable when you're not gaming?
Skipping work, studies, or sleep to play?
Are you borrowing money or asking others for funds to place bets?
If something feels off, contact us today: support@123app.ws
What We Do to Keep Your Gaming Experience Safe and Enjoyable
Set a maximum deposit limit — daily, weekly, or monthly. Limits take effect immediately once set, and there's no way to exceed your budget.
Decide in advance how long you'll play in one sitting. Once your time is up, the platform will automatically prompt you to take a break and end your session.
If you need a short break, activate a cooling-off period of 24 hours to 30 days. During this time, betting from your account will not be possible, but withdrawals will still be available.
For longer breaks, you can activate self-exclusion for anywhere between 3 months and 5 years. Creating new accounts during this period is also prevented.
You'll receive pop-up notifications at set intervals reminding you how long you've been playing and your wins and losses so far.
Age verification is carried out at every registration through a strict KYC process. No one under 18 is permitted to open an account or play on 123app.
If You Notice These Signs, Seek Help Immediately
You keep placing larger bets to try to recover losses, and you can't break out of the cycle.
You are hiding your gaming habits from family, friends, or colleagues, or lying about them.
Spending excessive time gaming while neglecting work, studies, or family responsibilities.
You are using money meant for food, rent, or other essential expenses to place bets.
You feel moody, restless, or anxious when you're not gaming.
Borrowing money or taking loans from loved ones to fund your gaming.
Follow each step and gaming will always stay enjoyable
Decide how much you're willing to spend before you start playing, and stick to it.
Set a time limit for each session before you start playing.
Take at least a 10-minute break every hour. Get up, walk around, and drink some water.
Let someone close to you know about your gaming habits — it keeps you accountable.
Make time for other hobbies and social activities outside of gaming.
If something feels wrong, don't hesitate — reach out to 123app Support.
Enable these tools anytime from Account Settings
After logging in, go to the "Settings" menu. Click on "Responsible Gaming" and set your preferred limits.
InstantContact our support team via Live Chat and they'll help you activate limits or exclusions on your account.
Available 24/7Email us at support@123app.ws. Write "Responsible Gaming Request" in the subject line and describe your request.
Within 24 hoursVisit our Help Center for detailed guides and answers to common questions. Step-by-step instructions are available.
Complete GuideImportant: Once self-exclusion is activated, it cannot be cancelled before the period ends. This is by design — to keep you protected.
Frequently Asked Questions About Responsible Gaming