We've gathered the questions that come up most when using 123app, all in one place. Every answer is written with Bangladesh users in mind. If you can't find what you're looking for, feel free to Help Center Contact us.
Tips: Type a keyword in the search box above to filter the questions — for example, try "deposit" or "bonus".
Account Registration & Management
To open an account at 123app, you'll need an active mobile number and a valid National ID (NID). You must be at least 18 years old. Registration takes just 2 minutes — simply enter your mobile number, set a password, and fill in the required personal details. Your account will then be activated via OTP verification.
An active Bangladeshi mobile number (Grameenphone, Robi, Banglalink, or Teletalk)
Valid email address (optional, but useful for password recovery)
Minimum age 18 years
NID or passport (for verification)
No. 123app allows only one account per person. Attempting to create multiple accounts using the same mobile number, NID, or device may result in all accounts being suspended and any balance being forfeited. If you've accidentally opened two accounts, contact support right away.
KYC verification is typically completed within 24 hours of submitting your documents. During busy periods, it may take up to 48 hours. Submitting clear images and accurate information will speed up the process. Unverified accounts are subject to lower withdrawal limits.
Yes, but this cannot be done directly from your settings. You'll need to contact the support team to request a number change. Your identity will be verified before the update is made. The process typically takes 1–3 business days.
To close your account Help Center Contact us via live chat or email. Make sure to withdraw your balance before closing your account. As part of responsible gaming, you can also request temporary or permanent account restrictions.
Deposit & Payment Methods
123app supports all major payment methods available in Bangladesh:
Mobile Banking: bKash, Nagad, Rocket, Upay
Bank Transfer: All nationalized & private banks
Cryptocurrency: USDT (TRC20/ERC20), BTC
The fastest and most convenient option is bKash or Nagad — funds are credited in just a few minutes.
The minimum deposit at 123app is just ৳300. This is significantly lower than most betting sites in Bangladesh, making it easy to get started even on a tight budget. Maximum deposit limits vary based on your account tier and chosen payment method.
bKash/Nagad deposits are usually credited within 2–5 minutes. If it hasn't arrived after 15 minutes:
Note your Transaction ID (TrxID)
Take a screenshot and save it
Help Center Contact us via live chat with your TrxID
With the right information, most issues are resolved within 30 minutes.
123app itself does not charge any deposit fees. However, mobile banking services (such as bKash) may apply their own transaction charges. This varies by the payment provider's policy and is outside 123app's control.
Withdrawals & Payouts
Most withdrawal requests 15 minutes to 4 hours to be processed. Bank transfers may take 1–3 business days. Requests made after midnight will be processed the following morning. Withdrawals are faster for accounts with completed KYC verification.
Minimum withdrawal amount at 123app ৳500. The maximum daily withdrawal limit varies by account level — ৳50,000 per day for standard members, with higher limits available for VIP members.
Common reasons for withdrawal rejection:
KYC verification not completed
Bonus wagering requirement not met
Providing incorrect account information
Security Verification Required
To find out the reason for the rejection and get it resolved quickly Help Center Contact us.
123app generally recommends withdrawing via the same method used for your deposit. In special circumstances, an alternative method may be permitted — contact the support team to discuss your options.
Bonuses & Promotions
New members on their first deposit 100% Welcome Bonus you'll receive. That means a ৳1,000 deposit gives you ৳2,000 to play with. To claim the bonus, you must provide accurate information at registration and complete KYC verification. For full bonus terms and conditions,
on the Promotions page View.
A wagering requirement is a condition that requires you to place a specified amount in bets before withdrawing bonus funds. For example, a ৳1,000 bonus with a 10x wager means you must bet ৳10,000 in total. Sports Betting bets typically need minimum odds of 1.80 or higher. Wagering requirements also apply to casino games. You can track your progress in the bonus section of your account.
123app voucher codes are regularly voucher page and social media channels. To use one, enter the code in the "Promo Code" field on the deposit page. Vouchers are typically valid for 24–72 hours, so make sure to use them in time.
123app offers weekly and monthly reload bonuses, each with its own terms and validity period. To see currently active offers, visit the on the Promotions page Go. Subscribe to our newsletter to stay up to date.
Games & Betting
123app offers a wide range of games and betting options:
Sports Betting: cricket, football, tennis, kabaddi, hockey, and 30+ more sports
Live Betting: Real-time bets on live matches
Live Casino: Baccarat, Roulette, and Blackjack with live dealers
Slots: 500+ popular slot games
Virtual Sports: Available 24/7
Once a bet is confirmed in Sports Betting, it generally cannot be cancelled. However, in some cases you may be able to partially or fully exit a bet using the Cash Out feature — provided Cash Out is available for that event. For casino games, cancellations must be made before the betting round begins.
If a match is fully cancelled, the full stake is generally refunded. Partial cancellations may be handled differently. For accumulator bets, the cancelled match is removed and the bet is recalculated with the remaining selections. For full details on the rules, Terms & Conditions you will receive.
Yes. The entire 123app platform is built with a mobile-first design. You get the full gaming experience in the browser on both Android and iOS devices. A dedicated mobile app, where available, makes the experience even smoother. With a good network connection, you can enjoy Live Casino seamlessly as well.
Security & Account Protection
on the login page Click the "Forgot password?" link. An OTP will be sent to your registered mobile number or email. Verify the OTP and set a new password. Use a strong password — at least 8 characters, including uppercase letters, numbers, and special characters.
Go to the "Security" section in your account settings and enable 2FA. You can use Google Authenticator or SMS-based OTP. Once enabled, you'll need to enter an additional code each time you log in, keeping your account significantly more secure. Strongly recommended.
Now Help Center Contact live chat and request an account lock. At the same time:
Change your password immediately
Verify your linked email and mobile number
Log out of all active sessions
Report any suspicious transactions
The 123app security team will investigate and take action promptly.
VIP Program
123app VIP members enjoy a range of exclusive benefits:
VIP levels are determined by your betting activity and total deposit amount. You earn points on every bet, and reaching a set points threshold moves you up to the next level. A fast-track option is also available for high rollers. on the High Roller page Learn more.
Support & Contact
The 123app support team is available 7 days a week, 24 hours a day. Ways to reach us:
Live Chat: Fastest option — typically a response within 2 minutes
Support is available in Bengali, so there's no language barrier.
Start by reporting your issue via live chat. If it remains unresolved, file a formal complaint by email. 123app takes every complaint seriously and aims to provide a written response within 72 hours. Make sure to keep your complaint reference number for your records.
In the "Responsible Gaming" section of your account settings, you can set daily, weekly, or monthly deposit limits, betting limits, and session time limits. You can also use self-exclusion to take a temporary break. For more details, on the Responsible Gaming page you will receive.
If you can't find your answer here, reach out to us directly Help Center Get in touch. Our Bengali-speaking support team is always ready to help.
Still have questions? We're here to help
Get help with any issue through live chat, email, or the Help Center. Or register now and experience 123app for yourself.