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123app Help Centre — We're here whenever you need us

From opening your account to making withdrawals — come to this Help Centre for guidance on anything related to 123app. Clear answers to all your questions, right here.

What do you need help with?

Select the type of issue you're facing from the categories below

Account
Account & Registration

Everything you need to know about creating a new account, login issues, password recovery, and updating your profile.

Payment
Deposits & Withdrawals

Rules, processing times, and troubleshooting for deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.

Bonus
Bonuses & Promotions

Understanding and troubleshooting the terms for welcome bonuses, reload offers, cashback, and free bets.

Gaming
Betting & Game Issues

Bet cancellations, live betting issues, games not loading, and result-related complaints.

Security
Account Security

Two-factor authentication, suspicious login activity, account restrictions, and the KYC verification process.

App
Mobile App Support

Help with installing and updating the Android & iOS app, as well as notification and performance issues.

VIP
VIP & Rewards

VIP levels, points system, exclusive perks, and dedicated account manager service.

Responsible
Responsible Gaming

Information on self-exclusion, deposit limits, cooling-off periods, and crisis support.

123app

Account Registration & First Login

Opening an account at 123app is quick and easy — you can be up and running in just a few minutes. That said, a few common issues do trip people up, so here are straightforward solutions for each one.

1
Fill in the registration form

Go to the 123app registration page and enter your mobile number, password, and date of birth. Make sure your mobile number is active, as your OTP will be sent there. If you enter the wrong number, you'll need to contact support to change it later.

2
Verify OTP

After registration, you'll receive an OTP on your number. Use it within 5 minutes. If no OTP arrives, first check your internet connection, then use the "Resend OTP" button.

3
Complete Your Profile

After your first login, complete your KYC by providing your full name and national ID details. Skipping this may cause issues with withdrawals. KYC verification is usually completed within 24 hours.

4
What to do if you've forgotten your password

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Set a new password — it must be at least 8 characters and include at least one number and one special character.

Helpful tip: Each person may only register one account on 123app. Attempting to open multiple accounts may result in all of them being temporarily suspended.

Deposit & Withdrawal Guide

The easiest ways to deposit and withdraw at 123app, plus solutions to common payment issues

How to make a deposit

Depositing on 123app is easier than ever. With bKash, Nagad, and Rocket, your funds arrive within minutes. Just keep a few things in mind when depositing to avoid any issues.

  • Log in to your account and go to the "Deposit" menu
  • Choose your payment method (bKash/Nagad/Rocket)
  • Send Money to the number shown — do not use Pay
  • Retrieve your transaction ID and submit it via the form
  • Balance usually updates within 5–15 minutes
  • Minimum deposit ৳500; maximum transaction limit varies by method

Warning: Only use 123app's official payment numbers when making a deposit. 123app is not responsible for funds sent to third-party numbers.

Withdrawal Rules

Withdrawing your winnings from 123app is straightforward, but a few conditions apply. Withdrawals can be held up if your KYC verification is incomplete — so make sure your profile is verified in advance.

  • Go to the "Withdrawal" menu and select the amount and method
  • Use a payment account registered in your own name
  • Minimum withdrawal amount ৳1,000
  • Wagering requirements must be met before withdrawing bonus balance
  • Processing time is typically 1–4 hours
  • Additional verification may be required for your first withdrawal

Keep in mind: If your funds don't arrive within 24 hours of submitting a withdrawal request, contact us via Live Chat with your transaction ID.

Payment Methods Deposit Time Withdrawal Timeframes Minimum Status
bKash 5–10 minutes 1–2 hours ৳500 Active
Nagad 5–15 minutes 1–3 hours ৳500 Active
Rocket 10–20 minutes 2–4 hours ৳500 Active
Bank Transfer 1–3 hours 4–24 hours ৳2,000 Selected
Crypto 15–30 minutes 1–6 hours ৳1,000 Active
123app

Common bonus questions and solutions

Confused about 123app's bonus offers? Everything is explained here in plain, simple terms.

How to claim your welcome bonus

After registering on 123app, a welcome bonus is automatically added on your first deposit. It may occasionally take a few minutes to appear. If you don't see the bonus within 30 minutes, try logging out and back in. If it still doesn't show up, contact us via Live Chat with a screenshot of your deposit.

Understanding Wagering Requirements

Say you receive a ৳1,000 bonus with a 10x wagering requirement — you'll need to place a total of ৳10,000 in bets before you can withdraw it. Terms vary per bonus, so check the 123app promotions page for full details.

Use your bonus before it expires

Most 123app bonuses are valid for 7 to 30 days. Once expired, any unused bonus is automatically cancelled. Check the expiry date and terms in the "My Bonuses" section of your account.

If you want to cancel a bonus

If you'd rather withdraw your deposited funds without using a bonus, you can cancel it. Go to "My Bonuses" and select "Cancel". Keep in mind that once cancelled, the same bonus cannot be reclaimed.

123app

Technical Troubleshooting

123app works smoothly on both mobile and desktop. However, occasional technical issues can come up. Try the steps below first.

If the page won't load

Refresh your browser (Ctrl+F5). Clear your cache and cookies. Try a different browser. If you have a VPN enabled, turn it off.

Mobile App Issues

Check for app updates. Restart your phone. Clear the app data and log in again. If the issue persists, uninstall and reinstall the app.

If a live game or bet gets stuck

Check your internet connection. If you get disconnected during a live game, the result is determined automatically according to the game rules. In case of any dispute, 123app's server logs are final.

If your account gets locked

Multiple incorrect password attempts will temporarily lock your account. Wait 30 minutes, or contact Live Chat to verify your identity and get it unlocked.

Responsible Gaming Support

123app believes gaming should be fun, not stressful. If you ever feel your betting is getting out of control, make use of these tools.

  • Deposit limit: Set a maximum amount you can deposit per day, week, or month.
  • Betting Limit: Cap the maximum amount per bet so that a losing streak doesn't result in major losses.
  • Session Time Limit: Set a daily time limit for playing. The system will alert you when your time is up.
  • Cooling-Off Period: Take a break from gaming for anywhere between 24 hours and 30 days.
  • Self-Exclusion: For a long-term break, close your account completely. Contact support when you're ready to reactivate it.
  • Reality Check: The system will periodically remind you how long you've been playing.

Need help? 123app's dedicated support team is always available for any responsible gaming concerns. Start a Live Chat and type "Responsible Gaming" to get in touch.

Contact us directly

If this guide doesn't answer your question, contact the 123app support team directly. Our Bangla-speaking agents are available 24/7, every day of the week.

Before reaching out for support, have these ready: your registered mobile number, a screenshot of the issue, and — if it's payment-related — the transaction ID. This helps resolve your issue faster.

  • Average live chat response time under 2 minutes
  • Email responses are typically sent within 2–6 hours
  • Full support available in Bengali
  • Escalation to a senior agent for complex issues
123app
Live Chat

For the fastest resolution, use live chat. Click the chat button at the bottom right of your screen.

Active 24/7
Email Support

Use email for detailed issues and documents. Attach screenshots where relevant.

support@123app.ws
Telegram

Join 123app's official Telegram channel to get updates and offers before anyone else.

Active 24/7
FAQ Page

Browse our list of common questions — many issues are already answered there.

View FAQ

FAQ

Answers to the most frequently asked questions about the Help Centre

For the fastest resolution, use live chat. Before starting the chat, have a brief description of your issue, your registered mobile number, and a screenshot ready if possible. Most common issues are resolved within 5–10 minutes.

First, wait 30 minutes — payment gateways can sometimes run a little late. If the issue persists, reach out via live chat with your bKash/Nagad/Rocket transaction ID, amount, and time. The 123app team will manually verify and resolve it within 2 hours.

KYC (Know Your Customer) verification is a key part of 123app's security framework. It ensures that no one else can access your account. Verification is typically completed within 24 hours of uploading your national ID photo and a selfie. While you can deposit without completing KYC, larger withdrawals may be held until it's done.

Bonus balance cannot be withdrawn directly — you must first meet the wagering requirements. Check the "My Bonus" section of your account to see how much wagering remains. If the requirements are fulfilled but you're still facing issues, let us know via live chat.

The 123app Android APK can be downloaded directly from 123app's official website. Before downloading, enable "Unknown Sources" in your phone's settings. iOS users can visit the site on a mobile browser and add a shortcut to their home screen. Avoid downloading the APK from any third-party sites.

Use the self-exclusion or cooling-off option for a temporary break. To permanently close your account, contact us via live chat or email. Before closing, make sure your balance is zero or fully withdrawn.

Still haven't found a solution?

Our 24/7 Bengali support team is always here for you. Reach us via live chat, or register now if you're new to 123app.

Register Now View FAQ
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